Shipping Policy

At Ride and Rider, we're committed to ensuring your motorcycle accessories and gear reach you quickly and safely. Our shipping policy is designed to provide you with clear information about our shipping processes, costs, and estimated delivery times.

1. Shipping Costs

1.1 Standard Shipping

• Orders above ₹4,999: FREE shipping
• Orders below ₹4,999: A flat rate of ₹149 will be charged

1.2 Heavy Items

• Certain heavy or bulky items incur a flat shipping charge of ₹399, regardless of the order total
• These items will be clearly marked on the product page

2. Order Processing

• We strive to process and dispatch all orders on the same day if placed before 2:00 PM IST on business days
• Orders placed after 2:00 PM IST or on weekends/holidays will be processed the next business day

3. Shipping Partners

• We collaborate with reputable courier partners to ensure reliable and efficient delivery
• Our primary shipping partners include BlueDart, DTDC, and FedEx

4. Estimated Delivery Times

• Metro cities: 2-4 business days
• Other urban areas: 3-5 business days
• Remote or rural areas: 5-7 business days

Please note that these are estimated timeframes and actual delivery times may vary based on your location and other factors.

5. Order Tracking

• Once your order is dispatched, you will receive a tracking number via email and SMS
• You can track your order status on our website using your order number or tracking number

6. Multiple Item Orders

• If you order multiple items, they may be shipped separately to ensure the fastest possible delivery
• You will not incur additional shipping charges for split shipments

7. International Shipping

• Currently, we only ship within India
• We're working on expanding our services to international customers in the future

8. Address Accuracy

• Please ensure that you provide an accurate and complete shipping address
• Any delays or additional charges due to incorrect address information will be the responsibility of the customer

9. Customs and Import Duties

• For deliveries to certain states, there may be additional taxes or duties
• Any such charges will be the responsibility of the customer

10. Lost or Damaged Packages

• In the rare event that your package is lost or damaged during transit, please contact our customer support immediately
• We will work with our shipping partners to resolve the issue promptly

11. Shipping Restrictions

• We reserve the right to restrict shipping to certain areas based on our shipping partners' coverage
• If we're unable to ship to your location, we will inform you promptly

12. Contact Us

If you have any questions about our Shipping Policy or need assistance with a shipment, please contact us:

• Email: support@rideandrider.com
• Phone: +91 75043 37999
• Address: Opp Khidkaleshwar Mandir, Near Shalu Dhaba, Kalyan Shil Road, Dombivli, Thane 421204

We reserve the right to amend this policy at any time. Any changes will be posted on our website.