Refund Policy

At Ride and Rider, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes issues may arise, and we're committed to addressing them fairly and efficiently. Please read our Refund and Return Policy carefully to understand your rights and our procedures.

1. Eligibility for Returns and Refunds

Returns and refunds are applicable under the following circumstances:

• The product received is damaged
• The wrong product has been sent
• There are missing parts in the package

2. Return Process

2.1 Inspection and Notification

• Upon receiving your order, please inspect the product thoroughly within 2 days of delivery.
• If you find any damage, wrong item, or missing parts, you must notify us within 2 days of receiving the product.
• Notifications received after 2 days for missing parts will not be eligible for returns or refunds.

2.2 Return Request

• To initiate a return, please contact our customer support at support@rideandrider.com or call us at +91 75043 37999.
• Provide your order number, details of the issue, and clear photographs of the damaged product or wrong item received.

2.3 Return Window

• All return requests must be made within 7 days of the order date.
• We will not accept any return requests made after 7 days of the order date, unless required by law.

3. Refund Process

• Once we receive and verify the returned product, we will initiate the refund process.
• Refunds will be processed to the original payment method used for the purchase.
• The refund amount will include the cost of the product. Shipping charges are non-refundable unless the return is due to our error.

4. Replacements

• If available, we will offer a replacement for damaged or incorrectly sent items.
• In case a replacement is not available, we will process a refund as per the above-mentioned policy.

5. Non-Returnable Items

• Products that have been used, altered, or customized are not eligible for return or refund.
• Certain items like helmets, if used or worn, cannot be returned due to hygiene and safety reasons.

6. Cancellations

• Orders can be cancelled before the item is shipped. Once shipped, our standard return policy will apply.

7. Shipping Costs for Returns

• If the return is due to our error (damaged product, wrong item sent), we will bear the cost of return shipping.
• In all other cases, the customer is responsible for the return shipping costs.

8. Quality Guarantee

• We stand behind the quality of our products. If you receive a defective item, please contact us immediately for resolution.

9. Statutory Rights

• This policy does not affect your statutory rights as a consumer under Indian law.

10. Contact Us

If you have any questions about our Refund and Return Policy, please contact us:

• Email: support@rideandrider.com
• Phone: +91 7504337999
• Address: Opp Khidkaleshwar Mandir, Near Shalu Dhaba, Kalyan Shil Road, Dombivli, Thane 421204

We reserve the right to amend this policy at any time. Any changes will be posted on our website.